terms of use

  • 1. Introduction

Pursuant to Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data and on the non-application of Directive 95/46 / EC (Official Journal of the European Union L 119 , 4.5.2016, p. 1, hereinafter: the General Data Protection Regulation), which is in full application since 25 May 2018 in the Republic of Croatia and all the Member States of the European Union, as well as the Law on Implementation (Narodne Novine No. 42/18, hereinafter: the Law) or in accordance with the legal framework for the protection of personal data in the Republic of Croatia and the European Union and the best European practice, Petra Novak Garden Design, obrt za usluge, vl. Petra Novak, based in the Republic of Croatia, Pisarovina, Bregana Pisarovinska 40H, as the manager of personal data processing of its users, has created a Privacy policy of customer services.

Privacy policy is based on the following principles of personal data processing: the principle of legality, transparency and best practices, the principle of limited processing and the reduction of the data volume, the principle of accuracy and completeness of personal data, the principle of limited storage, the principle of integrity and data confidentiality, the principle of responsibility, trust and fair treatment, the principle of opportunity, the principle of processing in an unnamed form.

Privacy policy applies to all services offered by Petra Novak Garden Design, obrt za usluge, vl. Petra Novak, with the goal of policing in a clear and transparent manner to familiarize users with the processing of their personal data and their rights. First of all, users can at any time contact Petra Novak Garden Design, obrt za usluge, vl. Petra Novak, with a request to modify or update the information that they relate to, as well as with the request for an explanation of the purposes for which they want or do not want their data processed.

Authority responsible for personal data processing:

Petra Novak Garden Design, obrt za usluge, vl. Petra Novak, based in the Republic of Croatia, Pisarovina, Bregana Pisarovinska 40H.

Personal data protection officer contact:

e-mail: design@petranovak.eu

  • 2. Methods of collecting and types of data being collected
  1. The services provided by Petra Novak Garden Design, obrt za usluge, vl. Petra Novak, require the collection of personal information of the user, which collects the basic data in the following ways:
    Directly by the users themselves by means of the user’s own delivery via the registration form on the website. For the purpose of providing the appropriate services, the user is obliged to provide Petra Novak Garden Design, obrt za usluge, vl. Petra Novak, with the following information:
    • first name and last name
    • cell phone number
    • email address
  1. From other sources (data available by connecting Facebook and/or Google account for user registration)
  2. Automatically, by visiting our website where the data are network identifiers (e.g., Google Analytics for tracking user interaction).

A cookie is a file that is stored on a computer or mobile device while visiting a particular web site. Cookies are used to provide better user experience, increase website functionality, as well as track and test usage and site visits.Petra Novak Garden Design, obrt za usluge, vl. Petra Novak, constantly takes care of collecting only the necessary scope of personal information needed to achieve the legally established purpose for which data is processed.

  • 3. Purpose of collecting and processing data

Petra Novak Garden Design, obrt za usluge, vl. Petra Novak, collects data in order to improve its services, to help to understand how the users use the website. Petra Novak Garden Design, obrt za usluge, vl. Petra Novak, collects data based on the users consent.

  • Fulfilment of legal obligations

Petra Novak Garden Design, obrt za usluge, vl. Petra Novak, is obligated on the basis of the submitted written request of the user to the previously designated address of the data protection officer for the personal data, to correct the inaccurate data, to delete the personal data or to limit the processing of the data.

  • 4. Customer rights
  • Right to access personal information

Petra Novak Garden Design, obrt za usluge, vl. Petra Novak, is obligated as a processing manager on the basis of the submitted written request of the user (which may also be in the form of electronic mail), to provide access to personal information, inform them for the purpose of collecting and processing personal data, about the type of personal data that is collected and processed.

  • Right to correct inaccurate data

Petra Novak Garden Design, obrt za usluge, vl. Petra Novak, will, as a processing manager, allow correction of incorrect personal information when it is found that the personal data collected on the user is incorrect or there has been a change in user data.

Petra Novak Garden Design, obrt za usluge, vl. Petra Novak, will delete the personal data of the user in the following cases:

  • when the personal information of the user is no longer necessary to fulfil the processing purpose
  • when a user withdraws his consent as a legal basis for data processing, and there is no other legal basis for data processing
  • when a user complains about data processing
  • when personal data is illegally processed
  • when the personal data have to be deleted in order to fulfil the legal obligations of the European Union law or the Member State to which the data processing manager is responsible to
  • Right to restrict data processing

Petra Novak Garden Design, obrt za usluge, vl. Petra Novak, will provide a restriction on the processing of personal data in cases where the user disputes the accuracy of the data, when data processing is illegal and the user is opposed to the deletion of data and as a substitute requires a restriction of their use, when the processing manager no longer needs personal data for processing but the user requests the data to fulfil legal requirements, when a user objects to processing personal data.

  • Right to delete data

User can delete their account and personal data within the user dashboard. Before deleting the account, the user is asked to confirm that they want to delete their account. After confirmation from the user, all collected user data is deleted.

  • Right to invoke complaints

The user has the right to file an objection to processing personal data concerning him if the data is processed for the legitimate interests of the processing manager. In such a case, Petra Novak Garden Design, obrt za usluge, vl. Petra Novak, as the processing manager, will stop processing personal data unless it demonstrates that there are convincing legitimate reasons for processing personal data.

  • 5. Where the data is processed

All personal information is processed in the Republic of Croatia.

  • 6. Contact

In the event of any questions or ambiguities regarding the protection of personal data, users can contact the Personal data protection officer via email address stated above in the Introduction or in writing to the following address:

Petra Novak Garden Design, obrt za usluge

Bregana Pisarovinska 40H

Pisarovina 40H

design@petranovak.eu

  • 7. Amendments to the Privacy policy

Petra Novak Garden Design, obrt za usluge, vl. Petra Novak, reserves the right to modify this Policy at any time without giving any notice to interested persons. For this reason, it is recommended that all interested persons regularly review the content of our website for information on the content of this Police.
Petra Novak Garden Design, obrt za usluge